// Legal, but readable
Refund Policy
Short version: services follow the quote or invoice we agreed on. Tips are voluntary and non-refundable, unless you paid by accident or paid twice and tell us within 14 days.
Services
Consulting, custom tools and technical direction are billed according to the quote or invoice we agree on before work starts. Payment schedules, cancellations and any refunds follow the terms written in that quote or invoice.
If anything in a quote isn't clear, ask before you pay and we'll put the answer in writing.
Tips and support payments
Tips and other support payments for our tools are voluntary. They don't buy a product or a service, so they're non-refundable.
The exception: if you paid by accident, or the same payment went through twice, email us within 14 days of the payment and we'll refund it.
Free software
Our free tools are free. There's nothing to pay, so there's nothing to refund.
How to ask for a refund
Email contact@cgstuffinteractive.com with:
- the date and amount of the payment
- the email address or receipt it was made with
- what went wrong: an accidental payment, a duplicate, or a question about a service invoice
Approved refunds go back to the original payment method. How long they take to show up depends on your bank or card provider.
Changes
If this policy changes, the new version goes here and the date at the top changes with it. Payments made before a change are covered by the policy that applied when you paid.